STRATEGI EXECUTIVE HOUSEKEEPER DALAM MEMITIGASI DAMPAK BEBAN KERJA FISIK DAN MENTAL TERHADAP BURNOUT PADA KARYAWAN HOUSEKEEPING DI PARADISE HOTEL GOLF AND RESORT LIKUPANG

Abstract

This study aims to analyze the Executive Housekeeper’s strategies for mitigating the effects of physical and mental workload on burnout among housekeeping employees at Paradise Hotel Golf and Resort Likupang. A qualitative descriptive approach was used, with data collected through observation, in-depth interviews, and documentation. Informants were purposively selected and comprised one Executive Housekeeper, two Room Attendants, one Public Area Attendant, and one Laundry Attendant. Data were analyzed using the interactive model of Miles, Huberman, and Saldaña. The findings show that physical and mental workloads vary across housekeeping sections. Physical workload includes large work areas, repetitive cleaning activities, a high number of rooms to be completed, and hot conditions in the Laundry section. Mental workload includes cleanliness standards, time pressure, and handling guest requests and complaints. Strategies included interdepartmental assistance, job rotation, briefings, equipment maintenance, employee communication, motivation, and appreciation. These strategies helped reduce the impact on workloads while supporting employees' working conditions and smooth housekeeping operations.