ANALISIS KINERJA ROOM ATTENDANT TERHADAP KUALITAS PEMBERSIHAN KAMAR STUDI KASUS DI HOTEL ARYADUTA
DOI:
https://doi.org/10.61696/juparita.v4i3.1250Keywords:
Housekeeping Management, Room Attendant Performance, Room Cleanliness Quality, Hotel ServiceAbstract
This study aims to analyze the correlation between room attendant performance and room cleanliness quality within the Housekeeping Department of Hotel Aryaduta Manado. It was conducted to provide empirical evidence regarding the importance of room attendant performance in maintaining room cleanliness standards as a component of overall hotel service quality. The study employed a quantitative approach utilizing descriptive methods and a case study design. Data were collected through questionnaires, observations, and documentation involving 20 respondents—room attendants, housekeeping supervisors, and interns at Hotel Aryaduta Manado. Research instruments were validated for reliability and validity, while normality was assessed using the Shapiro–Wilk test. The relationship between variables was analyzed using Pearson Product-Moment Correlation in IBM SPSS Statistics version 26. The results indicate that all instruments met reliability and validity criteria and that the data were normally distributed. The correlation analysis yielded a coefficient of 0.718 with a p-value < 0.001, indicating a strong positive correlation between room attendant performance and room cleanliness. These findings suggest that improvements in punctuality, adherence to standard operating procedures, accuracy, responsibility, and work consistency are associated with higher-quality room cleanliness. Room attendant performance shows a strong, significant relationship with the quality of room cleanliness at Hotel Aryaduta Manado. Therefore, enhancing competence, strengthening supervision, and consistently implementing operational standards are crucial steps in maintaining room cleanliness and improving hotel service quality.
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