AGUS PRIYANTO, W.; TANIA, L. R.; WATI, I.; ERIYAN, M. A. GUEST INCIVILITY IN SERVICE RECOVERY SITUATIONS: IMPLICATIONS FOR HOTEL ROOM DIVISION EMPLOYEES’ PSYCHOLOGICAL WELL-BEING IN SOUTH SUMATERA . Jurnal Pariwisata Tawangmangu, [S. l.], v. 4, n. 2, p. 242–251, 2026. DOI: 10.61696/juparita.v4i2.1115. Disponível em: https://www.journal.bukitpengharapan.ac.id/index.php/JUPARITA/article/view/1115. Acesso em: 16 jul. 2026.